I could have decided to talk to you by way of welcoming word of legal texts and rules that govern the missions and function of the police and its facilities. They are complex and not easy to understand. But they are available on many internet sites among which www.infozone.be ( heading ‘documents’) is the most complete.
I wanted something different. I wanted to speak about our credo: “user-friendliness
and service spirit”; it appears on our logo and soon everywhere to be
seen.
This leitmotiv is not a personal vision. My goal was for the police staff to
create it, to make it his and recognize it. So this choice is the result of
many internal and external thinking. We wanted it to be part of the spirit of
the zone where a lot of festivities are organized. The ‘conviviality’
aspect is linked to this festive environment so that the Police become part
of it without ignoring of course the respect of all citizens’rights.
So this must be the connecting thread of our way of thinking and acting because
it allows police action to be at the centre of the community it belongs to.
The ‘service spirit’ becomes meaningful when the police try to solve
the problems which are known or submitted to them. Our job is to manage information,
check it and use it to put it at the disposal of the authorities. That’s
why it is our ambition to do all that we can to satisfy you. And we want to
do this not just by acting following standardized procedures but by getting
involved in a quality approach. We want to surpass the stereotype of a minimalistic
police action and put a capital gain on our reason to exist. We want to be attentive
to the citizens’needs and to make sure they receive the services they
are entitled to and that they are happily satisfied with the police. The goal
of this service spirit is for the police officer to give in a user-friendly
way the answers he would like to receive if he were in the same situation, without
substituting to the other authorities’roles.
This might be idealistic but it must be our guide.
Francis Hortelan
Chef de Corps
|
|||||||||
2010 Police Stavelot Malmedy +32 78 151 800. . Design by Molos
